Customer Journey

Once you have contacted James James Kitchens either by visiting our prestigious showroom in West Kirby or by telephone or email, your dedicated designer will schedule a home visit appointment to view and measure your kitchen space or if you are venturing on a new-build or home renovation we would ask for plans to be submitted.

Once a home visit or appointment to view your new-build plans has been made, your experienced designer will discuss your requirements with you, how you want to use the space available and design your bespoke kitchen using the latest CAD design software, creating high resolution perspectives.

Your designer will invite you into the showroom to present your kitchen design to you with a full quotation, at this stage we can make any alterations you wish.  Once you are happy with your kitchen design and you have signed in agreement, it is at this stage a 25% deposit is paid.

Depending on the time scale of your kitchen installation, you will be contacted soon after to confirm a suitable installation date with scheduled subcontractors for gas, electrical, plumbing, and plastering works if required. Your kitchen fitter will also undertake a pre-fit survey to ensure the installation of your new kitchen and your experience with James James Kitchens runs smoothly.

Post-installation, your designer will visit you to ensure you are totally satisfied with your new James James Kitchens and present you with our ‘Care & Maintenance’ brochure which is full of useful guides and tips on how to look after your new kitchen, worktops and appliances.